Delivery & Returns/Refunds Policy

Delivery Costs

Delivery charges are calculated at checkout based on the size, weight, and destination of your order.

For international deliveries, please enquire with our sales team at sales@albionmotion.co.uk for shipping rates and availability.

Delivery Timeframes

  • UK Standard Delivery – Estimated [1-2] business days from dispatch.
  • International Delivery – Estimated varies by destination. Please contact us for an estimate.

All delivery timeframes are estimates and may be subject to delays due to external factors, such as customs clearance, weather conditions, or courier disruptions.

Order Processing

  • Orders are processed within [1] business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once dispatched, you will receive a tracking number via email (where applicable).

International Deliveries

For deliveries outside the UK, please contact us at sales@albionmotion.co.uk before placing your order.

Important Information:

  • Customers are responsible for any import duties, taxes, or customs fees required by their country.
  • Delays due to customs processing are beyond our control.

Delivery Issues

If your order has not arrived within the expected timeframe, please:

  1. Check your tracking information (if available).
  2. Allow additional time for potential courier delays.
  3. Contact our customer service team at [sales@albionmotion.co.uk] for assistance. 

Returns

We accept returns within 14 days of the purchase date. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Certain items may be non-returnable, such as perishable goods, personalised items, or intimate apparel.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us – Email us at [sales@albionmotion.co.uk] or use our online return request form, including your order number and details of the item(s) you wish to return.
  2. Return Authorisation – We will confirm your return request and provide instructions on how to return the item.
  3. Ship the Item – You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days back to your original payment method.
  • Late or missing refunds – If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If you still require assistance, contact us at [sales@albionmotion.co.uk ].